Why Front Office Solutions?
Front Office Solutions provides 24/7 exceptional and personalized virtual receptionist services, live telephone answering and call dispatch services that increase your business revenue. Affordably.
We specialize in 24 hour emergency services like HVAC companies, Plumbers, Electricians, Contractors, Auto Dealerships and Auto Service & Repair, but will customize services for any type of business of any size.
The top 3 phone call issues that cause your business to lose revenue:
1.) Calls are not answered at all. Employees or answering services miss the calls entirely and they are never reported.
2.) Customers receive a recording. Most will not leave a message and even if they do, the customer feels a sense of disappointment. They wanted to talk to someone…
3.) The calls are answered, but are handled unprofessionally. Here are common examples:
– Customers are talked to rudely
– Customers are put on terminal hold and they hang up
– Customers cannot understand the receptionist
– Customers are given improper information -or- improper information is taken from caller
– Calls are not reported so there is no follow up
Bottom line… Your customers are being angered and lost never to return.
Not Just an After Hours Call Answering Service
The great thing about Front Office Solutions is that there are so many ways to use our services:
- Outsource 100% of your phone answering needs and job scheduling
- Use us as an after hours call answering service, but have your staff answer the phone during normal hours
- To cover for full-time receptionists who are out sick or taking a vacation
- To handle overflow volume during peak hours or times of the year
- And more
While other answering services want to dictate which scheduling software you can use, how many calls they need to receive per day, and demand different rates at different times, at FOS we’re all about fitting into how you do business–not the other way around. We welcome you to speak with a specialist today about your unique needs so we can help you develop a plan that fulfills them 100%.
Why Contractors Trust Us With Their Customers
When a customer calls your business, they’re not just looking for information—they’re deciding whether they can trust your company to solve their problem.
For many home service businesses, the first phone call is one of the most important interactions in the entire customer journey. Whether someone is dealing with a broken air conditioner, a leaking pipe, storm damage, or an urgent repair, they expect a professional and helpful response. How that call is handled can influence whether they schedule service, leave a review, or call a competitor.
At Front Office Solutions, we understand the responsibility that comes with answering calls on behalf of our clients. That’s why contractors trust us to represent their businesses with professionalism, accuracy, and care.
We Represent Your Brand
Every call we answer reflects on your company. Our receptionists are trained to follow your procedures, communicate professionally, and provide a consistent customer experience that aligns with your brand.
Before taking calls, we learn about your business, including:
- Your services
- Service areas
- Scheduling procedures
- Emergency protocols
- Customer service expectations
- Frequently asked questions
This preparation allows our team to provide a more personalized and knowledgeable experience for every caller.
Professionalism During High-Stress Situations
Many home service calls involve stressful situations. Customers may be dealing with flooding, power outages, broken HVAC systems, roof leaks, lockouts, or other urgent concerns.
Our receptionists are trained to remain calm, organized, and professional while gathering important information and following your company’s procedures. By helping customers feel heard and understood, we create positive first impressions during moments when communication matters most.
Consistency You Can Depend On
One of the biggest challenges contractors face is maintaining consistent customer service during busy periods, after hours, and seasonal demand spikes.
Our systems and processes are designed to provide reliable support regardless of call volume. Whether your office is handling a routine weekday schedule or responding to an influx of emergency service requests, customers receive the same level of professionalism and attention.
Accuracy Matters
A missed detail can lead to scheduling delays, dispatch confusion, or poor customer experiences.
That’s why we focus on collecting accurate information, documenting customer requests clearly, and delivering messages according to your preferred workflow. Our goal is to provide your team with the information they need to respond quickly and effectively.
An Extension of Your Team
We don’t view ourselves as an outside vendor simply answering phones. We strive to become a seamless extension of your office and customer service operation.
By learning your business, following your procedures, and representing your company professionally, we help create a better experience for your customers while allowing your team to focus on what they do best.
That’s why contractors across a wide range of home service industries trust Front Office Solutions with one of the most important parts of their business—their customer relationships.
