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Virtual Receptionist vs. Virtual Office Manager: Which One Do I Need?

virtual receptionist vs. virtual office manager: which one do I need?Are you in need of a new receptionist?

Is your office lacking efficient management?

Are you looking for a cost-effective alternative to hiring a new employee?

If so, you’re the perfect candidate for our virtual receptionist or office management services.

We specialize in outsourcing professional, efficient, and dedicated people to customers in need of office-related positions, ‘virtually’, meaning online and over long-distance. Ultimately, you will fill the roles and requirements of an employee without actually having to hire an employee.

Our professionals work from our central office, but work for you wherever you are located. They meet and provide all of your office needs based on your own company requirements. We train our people according to your company policies and guidelines. And with the responsibilities outsourced to us, you won’t need to worry about the payroll, HR, or liability of hiring a new employee.

What is a Virtual Receptionist?

Essentially, a virtual receptionist is someone that we hire and train on our end, who then takes on the responsibilities of your receptionist when you hire us.

Our live virtual receptionist services are personalized to your specific needs. We’ll answer your calls, take and relay messages, set and cancel appointments, etc. You just let us know what responsibilities you need for your receptionist, and we will provide an individual tailored to your professional needs.

When you hire on a virtual receptionist, we provide them with a phone number local to your area to forward your phones to, in order to avoid any long-distance charges to your or your customers.

What is a Virtual Office Manager?

A virtual office manager is someone who works from our office, but takes on all responsibilities of your office manager. We provide a multitude of services for office management, including:

  • 24 / 7 / 365 scheduling and answering services
  • Customer database management
  • Tracking follow-up appointments
  • Inspection calls and permit pulling
  • Expense and purchase tracking
  • Scheduling and responding to web-based service requests
  • And more!

As with our virtual receptionists, we train our virtual office managers by your own company’s policies and guidelines, as well as training them to be the professional and efficient manager you need. We use your preferred software for your needs, and communicate to your employees to help maintain the office environment you provide. Our goal is to provide you with the most effective office manager for you and your needs.

How Do I Know Which One I Need?

We have a variety of positions and roles our team can fill for you, but you’re the one who knows what your business needs.

If you’re looking for an employee to to facilitate appointments, take and relay messages, and answer calls, a virtual receptionist may be a better fit for you.

However, if you’re in need of an employee to manage your team and take on managerial responsibilities, then you’ll want to look into a virtual office manager.

In the end, the best way to find out which one you need is to call and speak with our team. All of our virtual receptionist and office manager plans are custom-built around your specific needs, so we’re happy to help you understand your options. We even offer 7 days of free service so you can definitively see if a virtual employee is right for your business.

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