24/7 Telephone Answering Services for Home Service Businesses
A Telephone Answering Service Customized for Your Business
Front Office Solutions provides 24/7 exceptional and personalized live telephone answering services, virtual receptionist, call dispatch, phone call overflow and call center services that increase your business revenue.
Answering services that are extremely affordable with no hidden costs.
We specialize in after hours and 24 hour emergency services like plumbers, electricians, roofers, pest control, HVAC companies, and other home service companies and contractors, but will customize a telephone answering service for any type of business of any size.
You receive a “local to you” number to forward your phones too. This way you have no long distance charges. Front Office Solutions provides phone answering & dispatch services 24/7. Any time you need to forward your phones, we are there.
We can also provide you with complete virtual receptionist services offering scheduling and covering all your front office tasks.
Our clients love us and you will too!
We answer your phones just like we were an extension of your business. We treat your customers with respect and provide excellent customer service. Front Office Solutions generates a customized message and report that is designed by YOU. Your reports are delivered each morning from the previous night (or anytime you would like.) Front Office Solutions existing clients are extremely happy with our professional telephone answering service. Be sure to read our client reviews.
Here are just a few of the benefits you receive:
- A Customized Service Plan
- Highly Trained, Dependable, Professional & Sincere USA receptionists
- An extension of your business
- 365/24/7 answering services to insure your business never closes (should you wish)
- Overflow calls answered (never miss a call should you wish)
- Live transfer of warm leads to staff
- State of the art equipment & systems to deliver the best service
- Personalized greetings to your company
- Guaranteed live answering
- Call screening
- Last minute changes to on call personnel – a simple email is all we need
- Hold music can be your personalized advertisement
- Detailed, full reports of all calls built specifically to your business
- Messages can be delivered by SMS/text, email, phone call, or chat client at no additional cost
- Cheaper, friendlier, and more dependable than most employees
- Flat Rates. No hidden fees. Straight forward billing
Missed Call Revenue Calculator
Proudly Serving Home Service Businesses Large & Small
Available 24/7/365
How We Train Our Receptionists
The quality of an answering service depends entirely on the people answering your calls. At Front Office Solutions, we invest heavily in receptionist training to ensure every caller receives professional, accurate, and helpful service that reflects positively on your business.
Our receptionists are more than message takers. They are trained to function as an extension of your office, representing your company with the same professionalism and attention to detail that your customers expect from your in-house team.
Frequently Asked Questions
Industries We Support
Front Office Solutions provides live telephone answering services for a wide range of home service companies and contractors. While every business operates differently, they all share one common challenge: missing calls means missing revenue. Our receptionists are trained to represent your company professionally, gather the information your team needs, and ensure every customer receives prompt, courteous service.
HVAC Contractors
Heating and cooling companies often receive urgent calls during extreme weather conditions when customers need immediate assistance. Our receptionists can answer incoming calls 24/7, collect service details, identify emergency situations, schedule appointments, and dispatch on-call technicians according to your procedures.
Plumbing Companies
From leaking water heaters to overflowing drains and burst pipes, plumbing emergencies don’t wait until normal business hours. We help plumbing contractors capture after-hours opportunities, prioritize emergency calls, and provide customers with the reassurance that help is on the way.
Electricians
Electrical issues can create serious safety concerns for homeowners and businesses. Our team can gather critical information, identify urgent situations, relay messages quickly, and ensure customers receive a professional response whenever they call.
Roofing Contractors
Storms, leaks, and wind damage often generate a surge of incoming calls when roofing companies are already stretched thin. We help roofing contractors manage increased call volume, schedule inspections, and ensure potential customers receive immediate attention.
Pest Control Companies
Pest issues create urgency for homeowners who want fast answers and quick scheduling. Our receptionists help pest control companies book appointments, answer common questions, and provide a professional first impression that helps convert callers into customers.
General Contractors and Home Service Businesses
We also support general contractors, landscapers, restoration companies, garage door companies, pool service providers, appliance repair businesses, and many other service-based organizations. Every account is customized to match your business, your services, and your preferred call handling procedures.
No matter your industry, our goal is the same: answer every call professionally, provide exceptional customer service, and help your business capture more opportunities without the expense of hiring additional in-house staff.
The Experience Your Business Needs
Calls We Handle Every Day
Every incoming call represents a customer who needs help, information, or reassurance. At Front Office Solutions, our receptionists handle a wide variety of customer interactions on behalf of home service companies, helping businesses capture opportunities and provide exceptional service around the clock.
While every company has its own procedures, these are the types of calls we help manage every day.
Emergency Plumbing Calls
A homeowner discovers a burst pipe late at night and needs immediate assistance.
Our receptionist:
- Answers the call professionally
- Collects the customer’s contact information
- Documents the nature of the emergency
- Follows your emergency escalation procedures
- Notifies the on-call technician or dispatcher
The customer receives prompt attention, and your team receives the information needed to respond quickly.
HVAC Service Requests
A customer comes home to find their air conditioner has stopped working during a summer heat wave.
Our receptionist:
- Gathers information about the issue
- Identifies whether emergency service is needed
- Schedules an appointment when appropriate
- Delivers the message according to your workflow
This ensures customers receive assistance even when your office is closed.
Roofing Storm Damage Inquiries
Following a major storm, roofing companies often experience a sudden increase in call volume.
Our team can:
- Answer overflow calls
- Gather property and damage information
- Schedule inspections
- Route urgent inquiries to the appropriate team member
This helps prevent missed opportunities during peak demand periods.
Electrical Service Calls
Customers may call with concerns ranging from power outages and faulty outlets to electrical panel issues.
Our receptionists:
- Collect important details
- Identify urgent situations
- Follow your dispatch procedures
- Ensure accurate message delivery
Appointment Scheduling and Customer Support
Not every call is an emergency. Many callers simply need to schedule service, request information, confirm appointments, or ask questions about your company.
Our team can assist with:
- Appointment requests
- Service inquiries
- Message taking
- Call overflow support
- After-hours customer service
- New customer intake
An Extension of Your Team
Every call is answered according to your company’s procedures, customer service standards, and communication preferences. By learning how your business operates, our receptionists provide a seamless experience that feels like a natural extension of your office.
Whether the call involves an emergency repair, a scheduling request, or a potential new customer, our goal is the same: ensure every caller receives professional service and every opportunity is captured.
How We Onboard New Clients
A successful answering service starts with understanding how your business operates. Every contractor, home service company, and service-based business has unique procedures, scheduling requirements, customer expectations, and communication preferences. That’s why we take a hands-on approach to onboarding every new client.
Our goal is simple: create a seamless experience where your customers feel like they’re speaking directly with your office.
A Seamless Extension of Your Office
We understand that trust is earned. That’s why we invest time upfront to learn your business, train our team, and build customized processes that reflect your standards.
The result is a professional answering service that feels less like an outside vendor and more like a natural extension of your office—helping you provide better customer service, capture more opportunities, and focus on running your business.
Over 100 Happy Clients
