Why Front Office Solutions?
Front Office Solutions provides 24/7 exceptional and personalized virtual receptionist services, live telephone answering and call dispatch services that increase your business revenue. Affordably.
We specialize in 24 hour emergency services like HVAC companies, Plumbers, Electricians, Contractors, Auto Dealerships and Auto Service & Repair, but will customize services for any type of business of any size.
Are you losing business revenue and client trust after hours & when you can’t answer the phone?
Front Office Solutions has found that most businesses are. Big time.
Whether phone calls are not being handled properly by an existing answering service or an on staff/on call employee –OR- calls are being entirely missed… huge revenue and customer trust for many businesses is being lost every day.
The top 3 phone call issues that cause your business to lose revenue:
1.) Calls are not answered at all. Employees or answering services miss the calls entirely and they are never reported.
2.) Customers receive a recording. Most will not leave a message and even if they do, the customer feels a sense of disappointment. They wanted to talk to someone…
3.) The calls are answered, but are handled unprofessionally. Here are common examples:
– Customers are talked to rudely
– Customers are put on terminal hold and they hang up
– Customers cannot understand the receptionist
– Customers are given improper information -or- improper information is taken from caller
– Calls are not reported so there is no follow up
Bottom line… Your customers are being angered and lost never to return.
Front Office Solutions has set up internal systems and state of the art telephone answering and virtual receptionist services to guarantee the issues above will be erased from your business.
You will no longer lose money or clients when you cannot answer the phone.