Why Front Office Solutions?
Front Office Solutions provides 24/7 exceptional and personalized virtual receptionist services, live telephone answering and call dispatch services that increase your business revenue. Affordably.
We specialize in 24 hour emergency services like HVAC companies, Plumbers, Electricians, Contractors, Auto Dealerships and Auto Service & Repair, but will customize services for any type of business of any size.
Are you losing business revenue and client trust after hours & when you can’t answer the phone?
Front Office Solutions has found that most businesses are. Big time.
Whether phone calls are not being handled properly by an existing answering service or an on staff/on call employee –OR- calls are being entirely missed… huge revenue and customer trust for many businesses is being lost every day.
The top 3 phone call issues that cause your business to lose revenue:
1.) Calls are not answered at all. Employees or answering services miss the calls entirely and they are never reported.
2.) Customers receive a recording. Most will not leave a message and even if they do, the customer feels a sense of disappointment. They wanted to talk to someone…
3.) The calls are answered, but are handled unprofessionally. Here are common examples:
– Customers are talked to rudely
– Customers are put on terminal hold and they hang up
– Customers cannot understand the receptionist
– Customers are given improper information -or- improper information is taken from caller
– Calls are not reported so there is no follow up
Bottom line… Your customers are being angered and lost never to return.
Front Office Solutions has set up internal systems and state of the art telephone answering and virtual receptionist services to guarantee the issues above will be erased from your business.
You will no longer lose money or clients when you cannot answer the phone.
Not Just an After Hours Call Answering Service
The great thing about Front Office Solutions is that there are so many ways to use our services:
- Outsource 100% of your phone answering needs and job scheduling
- Use us as an after hours call answering service, but have your staff answer the phone during normal hours
- To cover for full-time receptionists who are out sick or taking a vacation
- To handle overflow volume during peak hours or times of the year
- And more
While other answering services want to dictate which scheduling software you can use, how many calls they need to receive per day, and demand different rates at different times, at FOS we’re all about fitting into how you do business–not the other way around. We welcome you to speak with a specialist today about your unique needs so we can help you develop a plan that fulfills them 100%.
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