Your 24/7 Phone Answering Service for Roofers

Fully customizable phone answering services for your roofing business

Front Office Solutions offers virtual receptionists customized for roofing companies. Get a receptionist who understands your business, without needing to hire or train them.

Whether you spend most of your time up on a roof or in the office, most roofing business owners don’t have time to answer the phone for new leads and get the work done that they need to. That results in lots of missed calls and missed work. By the time you get back to someone, they may have already found another roofer to handle their leak or roof replacement.

Start capturing that business with a virtual receptionist who is always available to handle your customer’s concerns, 24/7. We offer customized packages so that you get the exact receptionist services you need to grow your business.

roofer answering service client installs composite shingles

Grow Your Business

Sending customers to voicemail hurts your business, period. Let our team capture those leads that are going to waste, 24/7.

US-Based Operators

All calls are answered at our headquarters in La Grande, Oregon by fully fluent and native English speakers.

Fully Custom

Enjoy total control over how and when your calls are answered. We also offer appointment scheduling, custom notifications, and so much more.

Capture Emergency Calls For Roofing Services

Small business owners work hard enough as it is, without also being available 24/7 for emergency calls. There’s a way that you can capture that business, without ruining your night over a call that isn’t really an emergency. Our highly trained receptionists are always on-call and are educated about roofing so that they can identify real emergencies and properly schedule non-emergency work. That way, you never fail to support a customer with a serious problem, and never miss a call about a lucrative job.

Increase Your Revenue

There are several ways that using our roofing answering service will help increase your revenue. The most obvious is that you get all of the benefits of a quality receptionist without the cost. That means you don’t need to waste time and money interviewing, training, insuring, offering sick pay, or covering during their vacation. Instead, you get a high-quality receptionist who is knowledgeable and competent right away.

Your virtual receptionist will also add value to your business and help grow your revenue in other ways. They’ll help protect your business reputation by acting with empathy if you get call-backs or complaints. They’ll help set your customer’s expectations, so that you can always meet them. They can also strategically schedule your day, if you want, so that you don’t waste time in transit.

About Your Receptionist

Here’s how Front Office Solutions ensures that the receptionist who handles your roofing service’s customer interactions will be a true asset to your company, and that your customers won’t know the difference between them and one of your roofers.

  • Native English speaker: All our receptionists are native English speakers, so they won’t have miscommunication errors with you or your customers.
  • Empathetic: Caring about your customers and their concerns is essential to give the best customer service. Our receptionists care as if they are part of your company, giving each phone call the attention it deserves.
  • Highly trained: Our live telephone operator staff is trained to understand the unique needs of a roofing company and act with professionalism to help manage your customer’s expectations.
  • Works on your terms: Our receptionists do call handling on your terms for all inbound calls, from how they answer the phone with an initial greeting, what they do after answering, to the scripting, to the final sign off.
  • Local number: We connect with your customers through a local number, to make them more comfortable. We can also provide or work with toll free numbers.
  • Understands your business needs: we work with small businesses, large businesses, and everything in between to meet your unique business needs. Our team can dispatch and schedule, take down transcriptions, forward voicemail, and more.
  • Full time, part time & any time: Whether you need help answering your business phone during business hours, after hours, or all of the time, we’re here for you.
  • More effective than automated answering: Automated answering options can cost you leads. Just having a live person answering the phone means your leads will feel better taken care of and more receptive to doing business. Never miss call again.
  • Reports to you: If you wish, we can generate daily reports about the types of calls your receptionist received and how they were handled. That way, you know that your customers are being taken care of.
  • Answering the telephone and more: Our staff can also help with appointment setting, screening bad telephone calls, and other virtual office services.
am answering service receptionist smiling while answering a call about roofing services

What Our Clients are Saying

They are very upfront with their services and offering, plus their reporting is VERY detailed for an answering service. You have complete transparency into their operation and the call receipts they send are very detailed allowing you to pick up a conversation seamlessly. Highly recommend them for service businesses looking at an answering service.

Josh C.

The Benefits of Hiring A Roofer Answering Service

More answered calls equals more business for roofing contractors, which is why you should make sure that every call to your business is answered promptly and by someone knowledgeable about your industry. Sending callers to voicemail doesn’t mean they’ll wait around for you to call back. Instead, they’ll just move on to the next roofer in your area.

This is what sets Front Office Solutions apart from the competition. We have an entire staff of exceptional receptionists who have answered every roofing related question in the book and can help your roofing business get more leads and set more appointments. On top of this background in various construction industries, our virtual receptionists will learn more about your roofing contractor services over time, to help them deliver a more informed and pleasant experience to potential customers.

By putting the people on the other end of the line first, Front Office Solutions helps you leave a lasting impression in the mind’s of those who reach out to your business. By creating a clear, thorough, and respectful line of communication, our answering service for roofing contractors reminds customers that you value their business. You won’t get that level of service from most call-center services.

Our live answering service can handle 100% of your incoming calls, or just the after hours calls, or even just your overflow calls. We can also offer additional virtual receptionist services that go far beyond what a typical call answering service will offer, including warm lead transfers, messaging, call forwarding, call screening, appointment scheduling, dispatching, appointment confirmations, outbound calls, and more.

Get your calls answered on your terms by a capable & courteous staff who will treat each caller like royalty!

Expert Answering Service Receptionists:

We understand how important it is for your customers to feel like they are reaching out to a professional service, especially when it comes to something as essential as a roof. That’s why our live receptionists are fully trained to provide an unmatched customer service experience that is customized to your industry’s standards. Our experts are all native English speakers, with a strong understanding of the work that roofing contractors do, how much roofing services generally cost in your area, and the current availability of your business at any time. We also offer pest control, HVAC services, plumbing and electrical services as well to accommodate different needs.

Increase Your Productivity:

As a roofer, your main focus is not answering calls, it’s building and repairing residential and commercial roofs. So why exert more energy than necessary on a task that you can automate instead? Don’t let an endless wave of calls from potential leads and current customers bog down the progress you and your team of roofers are making on a current job. Sign up for our roofer answering service and we’ll handle all of your day-to-day client interactions, giving you the mental space you need to focus on what you do best: building or repairing roofs. With Front Office Solutions as your virtual receptionist, you’ll be free to get more work done, which means your roofing business will earn more money— a win-win situation for everyone.

Lower Your Operation Costs:

Front Office Solutions offers a selection of prepaid monthly phone answering service, virtual receptionist service, and virtual office manager service packages so that you can choose a plan that best suits your roofing service’s needs without going over budget. As a roofing contractor, you will need to decide which package is best for you based on the frequency of calls you’re getting, how you’d like us to handle your calls, and what sort of reception services your business will be needing. All of our work is done remotely by staff trained in-house, so you’ll never have to worry about finding a new secretary or raising your office manager’s salary again.

two roofers on the roof of a residential house conducting a reroofing

More than anything else, your customers are expecting high quality work and an even higher level of customer service and professionalism, which includes talking to a live person when requesting information online or over the phone. That’s why it’s critical for your business to have a team of professionally trained staff, ready to answer your phone calls at any given moment. Don’t have the staff or enough time in your day to answer every call, schedule each appointment, and complete high quality work on the job itself?Well look no further, because we have the solution. Don’t risk losing out on leads just because you couldn’t get to the phone in time, give Front Office Solutions a call today to get started with your seven day free trial!

answering service comparison chart 2024

Choose Our Roofing Answering Service

With affordable plans and no hidden fees, Front Office Solutions is the clear choice to provide you with a virtual receptionist. We use cutting edge technology to ensure that your customers can always reach us, and therefore that they can always reach you.

Contact us today to discuss your options.

A few of our many thrilled clients:

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