Pricing
All of our phone answering services, virtual receptionist services, and virtual office manager services are competitively priced and pay for themselves.
All packages are fully customized. With Front Office Solutions, you’ll always enjoy no hidden fees.
Affordable Setup Fees
Our setup fees range from $100 to $500 depending on the complexity of the account. Call now to learn more.
Which Package is Right for Me?
The right package for you depends on:
1. Your telephone reception needs. Do you need someone to handle the occasional missed call, all calls on nights and weekends, or full time coverage?
2. How you want us to handle your calls. Do you want us to take a message, transfer warm leads to your internal staff, or schedule service?
3. How you want to receive your call reports. From automated emails to personalized weekly reports, we offer many options to fit your priorities.
But the best way to know for sure is to call or contact us today.
Answering Service Pricing
Our phone answering services are perfect for businesses that just need nights and weekends coverage, or a little extra help answering their phones. Our answering service can take messages for you, screen calls that you don’t want, and transfer warm leads to your staff, and more.
Pay As You Go
- no minutes included
- $3.25/minute
FOS Basic
- 90 minutes included
- Overages $2.25/minute
FOS Silver
- 150 minutes included
- Overages $2.15/minute
FOS Gold
- 250 minutes included
- Overages $2.05/minute
FOS Platinum
- 750 minutes included
- Overages $1.95/minute
Custom packages also available – Call now for details
Virtual Receptionist Pricing
Our virtual receptionist packages include all the same features as our answering services, plus job scheduling. We can schedule directly into your calendar, dispatching, or CRM program, so you and your staff won’t need to learn a new system just to work with us. Our virtual receptionist packages also include emergency dispatching, real time email and text notifications, warm live transfers to your staff, and so much more.
All packages are fully customizable for your needs, so the best way to get firm pricing is to contact us and speak with an expert today.
Straightforward Pricing without APIs
At Front Office Solutions, we don’t rely on APIs for booking. Instead, our staff books directly into your preferred scheduling platform. Here’s why:
- More reliable. APIs can be error prone, and may not always throw errors when something goes wrong. Manually booking means we can guarantee that your appointments are correctly scheduled.
- No API budgets. Many platforms cap how many API calls you can make in a month, or force you to pay extra if you exceed those limits. Booking directly means that it will never be a problem for you.
- More platform options. Our team can schedule directly into platforms that may not offer reliable APIs.
With FOS, you’ll get real people who directly book your appointments into HouseCall Pro, SERA, Google Calendar, SkyBoss, and more.
VR Silver
- 300 live virtual receptionist minutes
- Overages $2.95/minute
- 24/7/365 live phone/email answering
- Never miss a sales call
- Warm live transfers to staff
- Call screening & blocking
- Emergency dispatching
- Real time SMS & email notifications
- Custom CRM integration
VR Gold
- 500 live virtual receptionist minutes
- Overages $2.50/minute
- 24/7/365 live phone/email answering
- Never miss a sales call
- Warm live transfers to staff
- Call screening & blocking
- Emergency dispatching
- Real time SMS & email notifications
- Custom CRM integration
VR Platinum
- 850 live virtual receptionist minutes
- Overages $2.25/minute
- 24/7/365 live phone/email answering
- Never miss a sales call
- Warm live transfers to staff
- Call screening & blocking
- Emergency dispatching
- Real time SMS & email notifications
- Custom CRM integration
Add-On Services
Our add-on services are available for all virtual receptionist packages.
Service Management Software Messaging
We can receive, accept, and dispatch email requests from Corrigo, SMS Assist, Service Channel, and other service management platforms.
Outbound Calls
We can reply to leads, service requests, and other customer questions from a local-to-you number.
Our outbound calling service starts at $850/mo and scales based on call volume.
Confirmation Calls
We can send confirmation calls for appointments from a local-to-you number.
Rescheduling
We can coordinate your appointment rescheduling as necessary.
Service Titan Packages
Package A
- Silver 300 Minutes – $2,050 and overages $2.95 per minute
- Gold 500 Minutes – $2,450 and overages $2.85 per minute
- Platinum 850 Minutes – $2,850 and overages $2.75 per minute
- Features:
- Basic Scheduling – Inbound Calls
- Unassigned Scheduling – Unassigned/Dummy Tech or use Adaptive Capacity
- No date/time given – Flex scheduling – Dispatch Office to call with times
- After hours dispatch if the location offers – Emergency Services
- Real Time Call Report – Messages/Emergency/Appointment
Package B
- Silver 300 Minutes – $2,295 and overages $2.65 per minute
- Gold 500 Minutes – $2,695 and overages $2.55 per minute
- Platinum 850 Minutes – $3,095 and overages $2.45 per minute
- Features:
- Basic Scheduling – Inbound Calls
- Unassigned Scheduling – Unassigned/Dummy Tech or use Adaptive Capacity
- No date/time given – Flex scheduling – Dispatch Office to call with times
- After hours dispatch if the location offers – Emergency Services
- Real Time Call Report – Messages/Emergency/Appointment
- Appointment Rescheduling (Office Initiated)
- Warm transfers to local office/staff
- Microsoft Teams Chat w/ office staff
Package C
- Silver 300 Minutes – $2,850 and overages $2.35 per minute
- Gold 500 Minutes – $3,250 and overages $2.25 per minute
- Platinum 850 Minutes – $3,650 and overages $2.15 per minute
- Features:
- Basic Scheduling – Inbound Calls
- Unassigned Scheduling – Unassigned/Dummy Tech or use Adaptive Capacity
- No date/time given – Flex scheduling – Dispatch Office to call with times
- After hours dispatch if the location offers – Emergency Services
- Real Time Call Report – Messages/Emergency/Appointment
- Appointment Rescheduling (Office Initiated)
- Warm transfers to local office/staff
- Microsoft Teams Chat w/ office staff
- Web lead Scheduling (website generated emails leads only) – Outbound calls with local number
- * Accepting /Processing Phone Payments for emergency services to dispatch technician. Updating existing customers card information
- Accepting Leads via Yelp, Thumbtack, Angie’s List, etc. Follow up/tracking on Monday.com
Each job type would have a template as follows:
- POC w/ phone number
- price quoted
- Issue
- FOS to use up to 4 tags created by your office
All packages include the following :
*Job types – up to 5 w/ FOS as the type
- Examples – Customizable to what you need.
- FOS Drains
- FOS Plumbing
- FOS Maintenance (Furnace/AC, etc)
- FOS Service Call (Furnace/AC, etc)
