Live Answering Services: Can They Truly Increase Your Business?
It is easy to overlook the importance of providing your customers with live assistance over the phone. After all, you may have a substantial online support area, an excellent brick and mortar establishment, or both. While these are common ways for customers to interact with businesses, there are still instances when they need to speak with a knowledgeable, helpful individual. In fact, studies show most customers prefer talking with someone live and that many businesses lose revenue by not offering live support. You could increase your overhead substantially by hiring in-house support agents, or you could outsource this service.
When you set up a live answering service with a solid provider, your business will enjoy several excellent benefits. Here are just a few:
Improved Customer Service & Repeat Customers
A live answering service puts your customers in direct contact with support at any time. Exceptional customer service is critical to your business in many ways. The contracted support agents should be receive regular “state of the art” training to ensure that they provide your customers with excellent service. When your customers are satisfied, they are more likely to buy again, and spread the word to friends and family members. Word-of-mouth advertising can bolster your business substantially. Happy customers bolster growth and increase revenues.
Enhanced Brand Image & Customer Satisfaction
The last thing that you want is for your brand to be equated with poor customer service or any other type of negative experience. When you use live answering services with skilled support agents, you are taking a step toward promoting a positive customer experience. This feeds into your brand image, and you can even use this positive image as a stepping stone to create effective marketing campaigns and more.
Service for Multilingual Customers
Most businesses have at least a few bilingual customers. These customers often look for businesses that cater to them by offering multilingual services. They may easily turn into loyal customers if you can serve their needs properly, and they can also help you to build a substantial following through their referrals to other multilingual customers. The right answering service company offers multilingual services that you may not otherwise have access to through an in-house customer service department.
Lower Employee Expenses & Increased Revenue
Almost all of your business decisions will be related to your revenue and profitability in some way. You can see that using live answering services can have a positive effect on your business, your brand and your customers in various ways. More than that, because you will not take on permanent employees, need to dedicate office space to a new department, set up office equipment and more, you can enjoy the benefits of a customer service department without the significant cost associated with in-house services. Ultimately, you will find that the right live answering service provider offers cost-effective solutions with very skilled professionals, and it can event help you to bolster revenue and profits.
Whether you have already decided to use a live answering service, or you are still exploring the possibilities, gathering more information is important. Contact us today with any questions you may have! 855-208-8877