How Our System Works

We personalize answering services to fit your business.

Front Office Solutions understands each business has unique needs and internal procedures that separate them from their competition. The services we cover range from roofing, plumbing, HVAC, and more.

We sit down with you to find out what YOUR companies needs are and what type of system you need. Our services are completely streamlined to fit your business, budget, and make your professional life easier.

Our Telephone Answering Service packages include the following:

Virtual receptionists available 24/7/365 – You never miss a sales call
Warm live transfers to staff or customers
Call screening & Blocking
Emergency Dispatching
Real Time SMS
Email Notifications
Outbound calls at your request w/ a Local Number in your area.
Personally customized to fit your business

The majority of our clients were with other carriers that required a 30 day notice to end their service plan. That is no problem if the same is for you. We’ll have your new system set up easily & with no hassle before your contract ends.

By the way… we do not ask for a contract.

Virtual Receptionist Service:

Designed to help small business owners save the most money. This package will replace your existing phone receptionist at a fraction of the cost of payroll. We will answer your calls, set appointments, deliver messages, etc. You tell us what your receptionist did and we will deliver.

Our Virtual Phone Receptionist will answer all your calls from our office location just as if we were your highly trained, “loved by your customers” employee. But you won’t have the overhead or liability of an employee.

Live Telephone Answering Service:

We provide you with a “local to you” number to forward your phones too. This way you have no long distance charges. Front Office Solutions provides phone answering & dispatch services 24/7. Any time you need to forward your phones, we are there.

We answer your phones just like we were an extension of your business. We treat your customers with respect and provide excellent customer service. Your clients will never know they are not talking to your awesome staff. Front Office Solutions generates a customized message and report that is designed by YOU. Your reports are delivered each morning from the previous night (or anytime you would like.)

Call Dispatching

Whether you like to have your on call technicians or employees contacted via text, phone or email, there will not be any extra charge to use any of those features. We have customized calling plans to be sure you do not miss calls. Even if your technicians do not pick up the phone, we can call another on call manager if needed. We customize how you want these situations handled and create a system to do this exactly as you wish. All calls are thoroughly documented and reported to you. You will know exactly how dispatch calls were handled.

Phone Call Overflow

When it gets busy in the office and you cannot answer the phone, we are here to help field those potential customers. We deliver your messages via email, text, or any type of messenger at no extra charge! All services are offered 24 hours, 7 days a week.

See Our Pricing and What’s Included >>

How We Customize Our Process for Every Client

No two businesses operate exactly the same way. A plumbing company handling emergency leak calls has different needs than an HVAC contractor scheduling maintenance visits or a restoration company responding to water damage emergencies. That’s why Front Office Solutions does not rely on generic scripts or one-size-fits-all call handling procedures.

Every client receives a customized answering service solution designed around their business, customers, and day-to-day operations.

Step 1: Learning How Your Business Operates

Before we answer a single call, our team takes the time to understand how your company works.

We begin by gathering information about:

Your services and specialties
Service areas and coverage zones
Business hours
Emergency call procedures
Scheduling preferences
Dispatch workflows
Customer service expectations
Lead qualification requirements
Frequently asked customer questions

This discovery process allows us to create a call handling system that aligns with your existing operation rather than forcing your business into a standardized process.

Step 2: Creating Your Customized Call Workflow

Once we understand your business, we build a customized workflow that guides how calls are answered, documented, and routed.

Depending on your needs, our process may include:

Appointment scheduling
Lead intake
Emergency call escalation
Message delivery
After-hours call handling
On-call technician notifications
Customer follow-up procedures
Dispatch coordination

Every workflow is designed to ensure customers receive accurate information and timely assistance while keeping your team informed.

Step 3: Training Our Receptionists on Your Business

Our receptionists are trained on your company’s procedures before handling live calls.

This includes learning:

Your company name and branding
Service offerings
Scheduling requirements
Escalation contacts
Service area limitations
Emergency protocols
Common customer questions

The result is a customer experience that feels consistent with your existing office staff.

Step 4: Testing and Refinement

Before launch, we review and test call routing procedures, messaging workflows, and escalation protocols to ensure everything functions properly.

We work closely with new clients during the onboarding period to fine-tune processes and make adjustments based on real-world call activity.

This collaborative approach helps create a smooth transition and minimizes disruptions.

Step 5: Continuous Improvement

As your business grows, your answering service should evolve with it.

Whether you’re expanding into new service areas, adding technicians, introducing new services, or adjusting your dispatch procedures, we update your workflows to reflect those changes.

Our goal is to remain a seamless extension of your team—not just during onboarding, but throughout the entire client relationship.

Built Around Your Business

At Front Office Solutions, customization is not an add-on. It’s a core part of how we operate. By learning your procedures, training our team, and adapting to your workflow, we create a call handling experience that supports your goals, improves customer communication, and helps your business operate more efficiently.

How We Scale With Your Business

Your communication needs today may look very different six months from now. As your company grows, adds employees, expands service areas, and takes on more customers, your call volume and customer service demands naturally increase as well.

At Front Office Solutions, our answering services are designed to grow alongside your business. Whether you’re a small contractor looking for after-hours coverage or an established home service company managing hundreds of calls each week, we provide the flexibility and support needed to keep your customer communication running smoothly.

Support for Every Stage of Growth

Many businesses start with Front Office Solutions to solve a specific challenge, such as missed after-hours calls, seasonal call spikes, or overwhelmed office staff. Over time, those same businesses often expand their services and rely on us to provide additional support as their operations evolve.

We regularly help clients navigate:

Increased call volume
Business growth and expansion
Additional service offerings
New service territories
Seasonal demand fluctuations
Hiring and staffing shortages
Multi-location operations
Extended business hours

Because our system is designed for flexibility, we can adapt as your needs change.

Managing Seasonal Demand

Many home service industries experience dramatic swings in call volume throughout the year. HVAC companies may see surges during heatwaves and cold snaps. Roofing companies often experience increased demand following storms. Restoration contractors may receive emergency calls around the clock after major weather events.

Our team helps ensure your customers continue receiving prompt, professional service during these busy periods without requiring you to hire temporary office staff or stretch your internal team beyond capacity.

Helping During Staffing Challenges

Unexpected employee absences, vacations, turnover, and staffing shortages can place significant strain on your office operations. When phones go unanswered, customer satisfaction and revenue can suffer.

Front Office Solutions provides dependable coverage that helps businesses maintain continuity during periods of transition. Our team can quickly adjust coverage levels to help bridge staffing gaps and ensure customers continue receiving the attention they deserve.

Supporting Expanding Service Areas

As businesses grow, they often expand into new cities, counties, or regions. With that growth comes the need for accurate scheduling, service area screening, and customer communication.

Our customized workflows can be updated to reflect new service areas, technician schedules, dispatch procedures, and service offerings. This allows your answering service to remain aligned with your operation as it evolves.

A Long-Term Partner for Growth

We view every client relationship as a long-term partnership. As your company grows, our team continues refining processes, updating workflows, and expanding support to match your changing needs.

Whether you’re handling 20 calls a week or 2,000, our goal remains the same: provide professional customer communication that helps your business capture more opportunities, improve responsiveness, and deliver a better experience for every caller.

With Front Office Solutions, you don’t have to outgrow your answering service. We are built to grow with you.

855-208-8877