How Our System Works

We personalize answering services to fit your business…

Front Office Solutions understands each business has unique needs and internal procedures that separate them from their competition.

We sit down with you to find out what YOUR companies needs are and what type of system you need. Our services are completely streamlined to fit your business, budget, and make your professional life easier.

Our Telephone Answering Service packages include the following:

  • Virtual receptionists available 24/7/365 – You never miss a sales call
  • Warm live transfers to staff or customers
  • Call screening & Blocking
  • Emergency Dispatching
  • Real Time SMS
  • Email Notifications
  • Outbound calls at your request w/ a Local Number in your area.
  • Personally customized to fit your business

The majority of our clients were with other carriers that required a 30 day notice to end their service plan. That is no problem if the same is for you. We’ll have your new system set up easily & with no hassle before your contract ends.

By the way… we do not ask for a contract.

Virtual Receptionist Service:

Designed to help small business owners save the most money. This package will replace your existing phone receptionist at a fraction of the cost of payroll. We will answer your calls, set appointments, deliver messages, etc. You tell us what your receptionist did and we will deliver.

Our Virtual Phone Receptionist will answer all your calls from our office location just as if we were your highly trained, “loved by your customers” employee. But you won’t have the overhead or liability of an employee.

Read more about our virtual receptionist services >

Live Telephone Answering Service:

We provide you with a “local to you” number to forward your phones too. This way you have no long distance charges. Front Office Solutions provides phone answering & dispatch services 24/7. Any time you need to forward your phones, we are there.

We answer your phones just like we were an extension of your business. We treat your customers with respect and provide excellent customer service. Your clients will never know they are not talking to your awesome staff. Front Office Solutions generates a customized message and report that is designed by YOU. Your reports are delivered each morning from the previous night (or anytime you would like.)

Read more about our live telephone answering services >

Call Dispatching

Whether you like to have your on call technicians or employees contacted via text, phone or email, there will not be any extra charge to use any of those features. We have customized calling plans to be sure you do not miss calls. Even if your technicians do not pick up the phone, we can call another on call manager if needed. We customize how you want these situations handled and create a system to do this exactly as you wish. All calls are thoroughly documented and reported to you. You will know exactly how dispatch calls were handled.

Phone Call Overflow

When it gets busy in the office and you cannot answer the phone, we are here to help field those potential customers. We deliver your messages via email, text, or any type of messenger at no extra charge! All services are offered 24 hours, 7 days a week.

Read more about our telephone answering service >

 

See Our Pricing and What’s Included >>

A few of our many thrilled clients:

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