Roofing
The roofing industry is pretty unique, especially when it comes to customer service. But if you have a system in place to handle all the bid requests, all the permits, all of the sales process, and all of the price shoppers, you can make a great living.
The problem is, too many roofing business owners try to do everything themselves. If you’re answering the phones, swinging the hammer, sending the bid requests and everything in between, burnout is inevitable.
At Front Office Solutions, we can handle your day-to-day incoming calls so you can focus on more important things. Our phone answering service for roofers can be custom-tailored to your business, so you’ll always be represented on your terms.
We also offer virtual receptionist services and virtual office manager services that can schedule jobs, pull permits, bid projects, and a lot more, for less than the cost of a full time employee.
4 Tips for Handling Customer Complaints (for Roofers)
People deeply care about their homes but often feel out of depth when discussing their roof. As a result, roofers need to deal with many passionate homeowners who are a little uninformed about their roof or what it costs to repair or replace it. This situation makes for complaints. Even the best roofers will needContinue reading…
6 Gift Ideas for Roofers
Whether you know someone that does roofing as a part time hobby or a full time career, being able to give them practical and whimsical themed gifts for birthdays and special holidays can mean a lot. Whether you are looking for a useful organizer for their service vehicle, or would love to give them aContinue reading…
How to Hire a Receptionist for Your Roofing Company
Whether you do a few jobs per year out of your home office or manage a major roofing company, making use of a receptionist can easily improve your income while also lowering the workload requirements of your current staff. Let’s take a closer look at the benefits of a receptionist when it comes to yourContinue reading…
How To Sell Your Roofing Company
Making the decision to sell your roofing company might not come lightly. But if you do decide to sell a company you worked hard to build from the ground up, you want to make sure you get the best price for the sale. As a seller, you want to have everything in order from pastContinue reading…
6 Big Mistakes to Avoid When Starting a Roofing Business
You’re ready to step out on your own and go from a roofing company’s employee to the owner of your own business. While you likely know a great deal about the roof, many of the aspects of running a business are likely new to you. You may not be familiar with some of the mostContinue reading…
How to Prevent Client Call Backs After a Roofing Installation Job
It’s hard not to take a negative stance on callbacks if you’re a roofer. You’ve done the job, but the client calls you back with questions, concerns, maybe even complaints. You’ve already done to work, so the more time and effort you need to put into this callback, the less efficient your business and theContinue reading…
How to lower your roofing company’s overhead
Did you know that there are currently close to 110,000 roofing contractors in the U.S.? That’s an increase of 1.8% compared to a year ago. So, there’s a lot of competition in the industry. How will your roofing company stand out from the crowd? Are you strategically positioned to meet the needs of homeowners whoContinue reading…
What Do People Actually Look for in a Roofing Company?
Most roofing businesses want more people to choose them and fewer to choose their competition. As with much of marketing, the secret to success is to offer customers what they expect. Knowing how a customer will assess your business is important to understand how to sway them best. Let’s discuss what people look for inContinue reading…
How to Get More Reviews for Your Roofing Business
When potential customers are looking at reviews for your roofing business on Google and other sites (and they frequently are), they look at two things: your overall rating and the number of reviews. Naturally, potential customers trust your overall rating the more reviews you have. That signals that you’ve been in business longer and thatContinue reading…
How to Sell Your Roofing Business
When you’re ready to exit the roofing industry and enjoy your retirement or start another business, you can sell your business to outside parties. Most roofing businesses are passed onto family or simply close up, but if you don’t have family interested in the business, there’s no reason to leave money on the table. AContinue reading…
How Roofers Can Target the Historic Home Market
Are you looking for better customers? Those who might spend more on their roof, pay on time, and even need regular maintenance and repairs? Some contractors and real estate agents spend their time marketing themselves to the historic home market because these wealthy homeowners make excellent customers. For roofers, capturing some of this business canContinue reading…
5 Ways Roofers can Save Time and Streamline their Business
In every business, time is money. In roofing, where homeowners want to know when you’ll be done hammering, how you manage your time is a huge reflection on your business. The more effectively you can work, the more money you can make. Here are five ways that roofers can save time and streamline their business.Continue reading…
Roofing Industry Statistics: Where is the Industry Going?
The roofing industry has seen more change in the last few years than most. Technology, especially drone technology, is giving commercial and residential roofers new tools. New products, such as metal roofs and green roofs, are also becoming more popular. While there are changes on the horizon, the roofing industry is also still struggling toContinue reading…
7 Ways to Leverage Your Roofing Company’s Customer Database
Are you looking for more work? You can get new business from past customers. In fact, it can be significantly easier to connect with and covert old customers who had a positive experience with your company than to find new ones. If you’ve kept a record of past customers, which you should, you have aContinue reading…
6 Mistakes to Avoid When Expanding Your Roofing Business
Expanding your roofing business comes with many potential rewards, and many risks. Whether you’re a new company that is just stepping into the roofing industry, or an older company looking to grow, there are many mistakes you might make on your way. Learn about these mistakes ahead of time to avoid making them. 1. OpeningContinue reading…
What to Look For In a Virtual Receptionist
When you’re looking for a virtual receptionist to handle your calls and clients, you’ll want to be sure that they possess a particular set of skills to handle the tasks laid out for them. A good virtual receptionist should be able to balance a number of duties and responsibilities that are standard throughout the industry.Continue reading…
11 Tips for Growing Your Roofing Business
Growing a roofing business isn’t easy. It takes a lot of tenacity, patience, and hard work to make it past the hurdles that stop most new roofing businesses from ever getting off the ground, and that’s just the beginning. Whether you’re a solo operator or you manage a small team, here are a few tipsContinue reading…
6 Ways Contractors Can Deal with Robocalls
Robocalls, or automated spam calls, bother everyone. However, the problem may be more frustrating for contractors who need to answer unknown numbers in case it’s a customer calling. You may waste a lot of precious time on spam callers, even cutting of discussions with customers early to try to take the call. Plus, you can’tContinue reading…
Virtual Receptionist vs. Virtual Office Manager: Which One Do I Need?
Are you in need of a new receptionist? Is your office lacking efficient management? Are you looking for a cost-effective alternative to hiring a new employee? If so, you’re the perfect candidate for our virtual receptionist or office management services. We specialize in outsourcing professional, efficient, and dedicated people to customers in need of office-relatedContinue reading…
Is an After Hours Call Answering Service Worth the Investment?
An after hours call answering service may be a bit of an investment, leaving business owners to ask “is it worth it?” Depending on your business, this service may be able to increase your revenue or reduce your costs enough to pay for itself several times over. Or, it might be a poor fit withContinue reading…
Customer Service Phone Etiquette 101
It may seem odd to give a new employee phone etiquette training or to spend time making your own phone etiquette better. After all, everyone has at least a little experience answering the phone and making calls, right? However, customers respond deeply to how they are treated on the phone, and without body language, thereContinue reading…
How to Handle an Angry Customer on the Phone
No one likes dealing with an angry customer. Handling them over the phone means that you won’t be able to use your body language, which means you’ll have to be even more mindful and tactful with your responses. Share this Image On Your Site Please include attribution to Front Office Solutions with this graphic. <aContinue reading…
How Small Business Owners Can Avoid Burnout
Almost all small business owners have experienced burnout and understand that too much stress and work can have a serious impact on their quality of life. It may seem like burnout only costs you in mental well-being, but it costs you in dollars too. The American Institute of Stress estimates that burnout costs the UnitedContinue reading…
Enjoy The Holiday Season with Less Stress! Use an Answering Service for Your Business…
Most businesses find themselves facing utter chaos around the holiday season. From seasonal activities, increased customer demands, cold and flu season causing sick leave, and employees requesting vacation to spend time with friends and family, many businesses find it near impossible to keep all the balls juggling to avoid work flow inefficiency and loss ofContinue reading…
14 Profitable Reasons Your Small Business Should Be Using an Answering Service
There’s only one first impression to be had, and if it’s not impressive, it’s often the last and only impression. In today’s business world of rarely being unique and having a competitor on every corner, it’s more important than ever for a small business to both make a stellar first impression and keep that asContinue reading…
The Top 10 Reasons to Hire a Virtual Receptionist
Hiring a virtual receptionist is one of the smartest moves a business can make in finding effective and cost-friendly communication solutions. The benefits of hiring a virtual receptionist are exponential. Given today’s world of 24/7 technology connectivity, businesses simply must have a communication strategy capable of keeping up. By making a virtual receptionist the pivotContinue reading…
4 Signs That You Should Hire a Live Answering Service
Regardless of the size of your business, you may be toying with the idea of using a live answering service. A live answering service is typically used by a smaller company as a cost-effective solution. However, even larger businesses can benefit from the use of a live answering service to transfer calls to the appropriateContinue reading…
Live Answering Services: Can They Truly Increase Your Business?
It is easy to overlook the importance of providing your customers with live assistance over the phone. After all, you may have a substantial online support area, an excellent brick and mortar establishment, or both. While these are common ways for customers to interact with businesses, there are still instances when they need to speakContinue reading…
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