AI and Customer Service

AI is transforming customer service – but not for the better. Learn about how other businesses have struggled with AI, what consequences they faced, and why human-powered customer service wins.

Further Reading

Company Replaces Customer Support With AI, Then Panics and Forces Engineers to Work the Phones as the AI Fails – Futurism

AI Customer Service Fails to Satisfy Consumer Needs: Verizon – Channel Insider

As Klarna flips from AI-first to hiring people again, a new landmark survey reveals most AI projects fail to deliver – Fortune