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5 Things To Consider When Hiring A Virtual Receptionist

When looking for a person to answer your phones, you should have a long list of expectations. After all, they will be the first impression a new prospect has of your company. And, can really add or takeaway from your revenue each month. You want them to be the voice of your company and haveContinue reading…

5 Reasons Why Your Telephone Receptionist Is Your Most Important Employee

As a cost-cutting action and thinking they will improve the bottom line, many companies are phasing out live phone receptionists. Yet, restricting or eliminating contact with a real person can have a dramatic impact on new and current customers. Many companies are pushing their communication methods to FAQ pages, support forums, social media or email.Continue reading…

6 Signs it’s Time to Hire a Virtual Receptionist for Your HVAC or Plumbing Business

Wondering if hiring a virtual receptionist is the right move? For those unfamiliar with answering services, a virtual receptionist is the person who answers the incoming calls to a business and acts as part of that business. Customers never know they do not work for you in your office. Virtual receptionists can also do scheduling,Continue reading…

Enjoy The Holiday Season with Less Stress! Use an Answering Service for Your Business…

Most businesses find themselves facing utter chaos around the holiday season. From seasonal activities, increased customer demands, cold and flu season causing sick leave, and employees requesting vacation to spend time with friends and family, many businesses find it near impossible to keep all the balls juggling to avoid work flow inefficiency and loss ofContinue reading…

14 Profitable Reasons Your Small Business Should Be Using an Answering Service

There’s only one first impression to be had, and if it’s not impressive, it’s often the last and only impression. In today’s business world of rarely being unique and having a competitor on every corner, it’s more important than ever for a small business to both make a stellar first impression and keep that asContinue reading…

4 Steps to Turn Customer Complaints Into Raving Reviews

How your company handles customer complaints can make or break you. Especially in today’s “online reviews” atmosphere.  All firms are bound to receive negative feedback, but the distinction lies in how they respond. Although it may be impossible to satisfy everyone, true business leaders know that being proactive is a perfect recipe for improving consumerContinue reading…

The Top 10 Reasons to Hire a Virtual Receptionist

Hiring a virtual receptionist is one of the smartest moves a business can make in finding effective and cost-friendly communication solutions. The benefits of hiring a virtual receptionist are exponential. Given today’s world of 24/7 technology connectivity, businesses simply must have a communication strategy capable of keeping up. By making a virtual receptionist the pivotContinue reading…

Hiring a Virtual Receptionist vs Hiring a Receptionist In House: Which Is Better?

Receptionists are key employees for businesses of all niches and sizes. They’re the first voice and/or face clients, vendors, and even other prospective employees often meet and are typically responsible for coordinating all the juggling balls a business has in motion. Receptionist Staffing Solutions When it comes to staffing a receptionist, employers have two mainContinue reading…

Virtual Receptionists vs Answering Services – What’s the Difference?

Being at the right place at the right time in order to solve the ever-growing needs of customers is a focal point of business. Whether a customer needs help with placing an order, doesn’t understand the return policy or needs to inquire about a particular item, having virtual receptionists and answering services is integral. ForContinue reading…

How Much Poor Customer Service Costs Your Business

Poor customer service may be costing your business a lot more than you think! Repeat business, new business, and even in-progress transactions are all seriously impacted by a bad interaction. And because customers will share their experiences on the internet, as well as in person, even one instance can be costly. Each year, businesses loseContinue reading…

What Does A Virtual Receptionist Service Do?

In a business, a receptionist is incredibly important. They’re often the first impression that a potential customer has of your business. Too many times, when a caller reaches an answering machine, they just hang up. Virtual receptionist services solve this problem in a cost-effective way. You may have heard of virtual receptionist services, but notContinue reading…

Why a Virtual Receptionist Will Benefit Almost Any Business

Businesses today must operate with complete efficiency in order to remain competitive in the marketplace. However, efficiency that is obtained by sacrificing the customer experience or tarnishing your professional image is not beneficial. Simple tasks such as answering the phone professionally and promptly may seem relatively unimportant in comparison to a major factor such asContinue reading…

5 Crucial Reasons Why Your HVAC Company Needs an Answering Service

Running an HVAC service business typically requires you to be available to provide emergency repair and replacement services to your clients without delay. However, finding the right support staff to man the phones at all hours of the day can be challenging. One solution available to consider is to outsource the work to a professionalContinue reading…

4 Signs That You Should Hire a Live Answering Service

Regardless of the size of your business, you may be toying with the idea of using a live answering service. A live answering service is typically used by a smaller company as a cost-effective solution. However, even larger businesses can benefit from the use of a live answering service to transfer calls to the appropriateContinue reading…

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Live Answering Services: Can They Truly Increase Your Business?

It is easy to overlook the importance of providing your customers with live assistance over the phone. After all, you may have a substantial online support area, an excellent brick and mortar establishment, or both. While these are common ways for customers to interact with businesses, there are still instances when they need to speakContinue reading…

5 Ways You Will Cut Costs By Hiring a Virtual Receptionist

Business owners generally need to run a tight ship in order stay afloat in the current economic climate. All funds must be allocated intelligently to remain competitive. You may think you have taken every step possible to reduce overhead without sacrificing the level of service your company provides. However, you may be able to saveContinue reading…

7 Crucial Questions to Ask Before Hiring a Phone Answering Service

Customer service is key in the success of any business; to deliver impeccable customer support, answering every call from customers is crucial. Nevertheless, finding a good telephone answering service can be a daunting task, especially if one has no prior experience with answering services. The following checklist enables business people to ask the right questionsContinue reading…

Increase Business Profits by Hiring A Live 24/7 Virtual Receptionist Service

Personalized, enthusiastic, and dependable business communication is a must to connect with current and potential clients. A client’s first impression of a business is formed when the telephone call is placed. The daily impression of a business is founded on how calls are handled, and directly affects a business’s bottom line. Big time. A wiseContinue reading…

10 Reasons Why Your Plumbing Company Needs an Answering Service

Running your plumbing business can take a considerable amount of time, effort and planning. You may find yourself regularly trying to improve your business in various ways, and one area of concern may be the service you provide to customers over the phone. Some business owners, for example, may worry that they are losing businessContinue reading…

Telephone Answering Service Fall Special!

Get 7 Days Free – No Set Up Fees – Price Match Watch this quick video from our founder Jeremy Kilpatrick! Sign up for our Free 7 Day Trial and we will waive your Setup Fees and Price Match what you are currently paying with your current answering service for the next 3 months! NoContinue reading…