5 Ways You Will Cut Costs By Hiring a Virtual Receptionist

Virtual ReceptionistBusiness owners generally need to run a tight ship in order stay afloat in the current economic climate. All funds must be allocated intelligently to remain competitive. You may think you have taken every step possible to reduce overhead without sacrificing the level of service your company provides. However, you may be able to save a substantial amount of money regularly by hiring a virtual receptionist. Here are five ways this important business decision can help you curb costs.

1.) Eliminate Employee Compensation & Liability Expenses

When you have in-house front office staff, you generally have to pay a very competitive salary and even bonuses in order to attract top talent. More than that, you may have to give salary increases at least once or twice a year. In addition, there are other legal and financial liabilities, taxes, etc.  This can result in overhead creep and unexpected expenses. On the other hand, when you outsource your front office needs to a contracted virtual receptionist service, you can negotiate a rate that is based specifically on the actual time that is worked and on the types of services that you need.

2.) Avoid Paying for Paid Time Off

In a typical office environment, full-time workers are provided at least two weeks of paid vacation time. They may also be provided at lease five days of sick time per year. In terms of your company’s overhead, this equates to a non productive cost associated with having in-house staff. You are essentially paying an in-house receptionist for hours not worked. When you hire a virtual receptionist, you will only pay for the actual services that are provided.

3.) Cut Your Health Insurance Benefits Costs

Full-time employees expect an excellent health insurance benefits package. This can entice quality professionals to work in your office, and it can help you to retain top talent. However, an excellent health insurance plan can cost your company a small fortune. By outsourcing your front office needs, the third-party provides the health insurance benefits rather than your company.

4.) Eliminate the Cost of Employee Training

Training new employees requires considerable time and attention, and there is a cost to your company associated with this task. However, training often is an on-going process. After all, you may want your receptionist to tackle new tasks over time, or you may implement the use of new technology. When you hire a virtual receptionist for your front office staffing needs, the cost of training falls on the third party that you have contracted services with. A state of the art virtual receptionist service will have the newest procedures, technology, and training already in place.

5.) Avoid the Cost of Downtime

In-house receptionists generally cannot work non-stop throughout the workday. They will need to take regular breaks throughout the day, and they usually will take a long break during the lunch hour. Employees also get sick occasionally and have to miss work. During these times, phone calls may be missed, and important tasks may be delayed. In some cases, this downtime could result in lost money for your company. With virtual receptionist services, your calls and tasks are tended to during all scheduled hours without fail.

Learning more about the services provided by a virtual receptionist as well as the costs, you can better determine if this is a smart solution for your company. Front Office Solutions offers exceptional virtual assistance services, and they are ready to answer any questions that you may have.


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