4 Signs That You Should Hire a Live Answering Service
Regardless of the size of your business, you may be toying with the idea of using a live answering service. A live answering service is typically used by a smaller company as a cost-effective solution. However, even larger businesses can benefit from the use of a live answering service to transfer calls to the appropriate party or department, scheduling, and many other customer service tasks.
Here are some of the signs that your business would benefit from a live answering service.
1.) You Want to Present a More Professional Image
When your clients and customers call your office, do they get instantly transferred to voice mail? Do they have to navigate through an extensive call transfer system to reach a live person? These situations can frustrate your customers and clients, and can make your business seem unprofessional. With a live answering service, a friendly person will always answer your business line to improve the image that you portray to your callers.
2.) You Forget to Check Your Voicemail Regularly
Many professionals are swamped with urgent tasks throughout the day. While you may hear your phone ringing at times when you are not on the line, you may not think about checking your voicemail because you have other things on your mind. In fact, your primary times to check voicemail may be first thing in the morning and at the end of the day. Many urgent matters may arise in the middle of the day, and you cannot address them if you do not receive your messages. Live answering services can address this situation head-on.
3.) You Frequently Put Callers on Hold
When you are on the phone with a client or colleague, you need to provide that person with your undivided attention. After all, you have important matters to discuss. It is also disrespectful of the other person’s time to drag the matter on long than necessary. If you put your callers on hold to answer other incoming calls, you could be working inefficiently and damaging your reputation in the process. With a live answering service, calls would roll over the answering service when you are already taking a call.
4.) Appointment Scheduling Is a Challenge
When you cannot manage appointment scheduling properly, your workweek becomes chaotic and unproductive. You may have long lulls followed by busy periods when you double-booked your time. Your clients that are affected by your poor scheduling abilities may develop a negative impression about your company, and sales could even plummet as a result. A live answering service may provide scheduling assistance. Through this service, you may be able to remain optimally productive on a regular basis.
As you can see, a live answering service can resolve many of the challenges that you currently face with regards to handling calls. If you can relate to even one of these signs, now may be a time to take a closer look at the benefits associated with using this type of service. With a solid virtual phone call answering service, you also re-coup your monthly investment with increased business and customer satisfaction in the long run.
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