Your 24/7 Phone Answering Service
Fully customizable phone answering services for your business
Fully customizable phone answering services for your business
Never Miss a Call
Sending customers to voicemail hurts your business, period. Let our team capture those leads that are going to waste, 24/7.
No Voicemail & No Bots
Your customers will be thrilled to speak with a live operator, not a chat bot.
Built for Home Services
Our services are specially built for plumbers, roofers, HVAC, electricians, and pest control compaines.
Powered by Humans – Not AI
Ask a customer if they would rather talk to a real person or an AI chatbot—you’ll get the same answer every time.
- 93% of consumers prefer interacting with humans
- 53% of customers say they would switch to a competitor rather than work with AI customer service
- 81% of customers would rather wait a minute to speak with a live operator than interact immediately with an AI assistant.
- A bad experience with AI customer service can have catastrophic consequences.
- AI platforms can struggle to integrate with your calendar and project management software. We book all jobs manually, so compatibility is not a problem.
- Human receptionists consistently book a higher percentage of service calls. Our own booking rate is 80-90% with platforms like Service Titan.
When competitors switch to AI customer service, they’re actively alienating their customers. It’s a great way to say “We kind of care about your business, but not really.”
But their loss is your gain. When your customers are able to reach a real receptionist, any time of day or night, it shows that your business is committed to serving your customers. Our receptionists can answer questions, navigate complex situations, and build rapport in ways that chatbots just can’t.
Over 150 Happy Clients
Why Front Office Solutions?
In house receptionists can significantly increase your overhead. Hiring us is a great way to control your costs and make more profit from every single job.
Live operators provide customers service on a level that AI just can’t compete with. That’s why our workforce is 100% human.
Front Office Solutions is 5-star rated across the board.
Whether you need extra coverage for nights and weekends, or total 24/7/365 coverage, we can help.
With over 20 fully-trained CSRs on staff, you’ll never have to answer phones because your receptionist called in sick.
Feel free to ask us for highly relevant referrals and references.
Did You Know?
The Most Flexible Call Answering Service
At Front Office Solutions, 100% of our services are fully customizable. Pay for what you need–and forget the rest.
Call Answering When You Need It
From additional coverage for nights and weekends to full 24/7/365 coverage, we can provide the help you need.
An Extension of Your Business
All of our phone answering scripts and options are 100% customizable, so we’ll always answer the phone on your terms.
Live Transfers
Our team can forward certain calls to your team based on your needs.
Scheduling
We can schedule your appointments directly into your software of choice. No API access necessary.
Appointment Reminders
Send your customers & staff automatic reminders to keep everyone in the loop.
And More
From outbound calls to job bidding, our team is always adding more services to make your life easier.
We Offer In-App Scheduling
Managing a field team can be tricky, but with direct in-app scheduling for Service Titan, HouseCall Pro, Sera, and dozens of other apps, our team can make it easy. From creating appointments to managing your team, rescheduling, callbacks and more, our staff can work with your current system to make the experience seamless.
Proudly Serving Home Service Businesses Large & Small
Available 24/7/365
How Our System Works
1. You Pick Your Services
Whether you know exactly what services you need, or whether you want to explore your options, our team is happy to help. All of our contracts are 100% custom.
2. We Deliver
We answer the phones and handle calls on your terms.
3. We Report
From instant notifications to monthly reporting, we’ll help you better understand our value & your lead flow.
“They are very upfront with their services and offering, plus their reporting is VERY detailed for an answering service. You have complete transparency into their operation and the call receipts they send are very detailed allowing you to pick up a conversation seamlessly. Highly recommend them for service businesses looking at an answering service.”
Josh C.
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